We are very proud of being one of the most supportive astronomy companies out there. Here is why:
- We are astronomers and good at what we do, we actually publish images ( which is not everybody else's case)
- We use these products we sell and back them up
- we provide support through phone calls and remote sessions on a one-on-one basis
You are in good hands with our team!
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Not only do you get full manufacturer's warranty of a year, but we also provide our own support to do what is possible to make you successful
Yes, we provide a very specialized services to help you execute your projects, big and small. Reach out using the chat in the bottom right or through the contact us page